Ichabod Shop Returns & Exchanges

All refunds are issued to the original form of payment. Returns and exchanges will not be given for purchases through other entities that sell Washburn University-branded products. For clarification on where said items were purchased, please see your original receipt, or reference the bottom of the website from where the items were purchased.

Textbooks & Course Materials

Fall and Spring Semester

  • Full refunds will be issued through the 1st Friday of class (with original receipt).
  • Full refunds will be issued through the 2nd Friday of class (with original receipt and drop verification).
  • After the 2nd Friday of class: one day after purchase (with original receipt).

Summer

  • Full refund will be issued through the 3rd day of class (with original receipt).
  • ALL SALES ARE FINAL AFTER THE 3RD DAY OF CLASS.

Exceptions apply to the following items, which are non-refundable:

  • Coursepacks
  • E-Books (non-refundable 14 days after purchase, or if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed)
  • Prepackaged kits (once opened)
  • Access codes with the outer seal broken and/or revealing an obscured code.
  • New textbooks must be returned free of any markings, signs, or wear to qualify for a full refund. At the bookstore's discretion, the book may be credited at the USED book price.

General Merchandise

  • Clothing, gifts and supplies: Returnable for 30 days, in new condition and original packaging, with receipt.
  • Undergrad/Masters/Doctorate Cap, Gown, and Tassels can be returned if it is in its unopened original packaging, within 30 days of purchase, prior to the Commencement ceremony. ALL SALES ARE FINAL AFTER THE COMMENCEMENT DATE.
  • Master and Doctorate Hoods are non-returnable.
  • General/Trade books: Returnable for 10 days in new condition, with receipt.
  • Study Aids: Returnable for 1 day in new condition, with receipt.
  • Technology products, SD cards, or Flash Drives: Returnable for 5 days if unopened and in new condition, with receipt (Exception: Laptop computers are non-returnable, except for cases of manufacturer defect.
  • Returns because of defect: Any defective item may be returned or exchanged with receipt.
  • ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE.

Web Orders

All policies above apply.

  • For any return or exchange of items purchased through this site, the original receipt must be presented. That receipt includes a bar code and is an 8.5 x 11" receipt packed with your order.
  • Your order confirmation email is not a sufficient receipt and will not be accepted.
  • Original shipping charges are nonrefundable.
  • Any Pre-Ordered textbooks not claimed by the 2nd Friday of class will be refunded less a $15 restocking fee.
  • Web orders (orders that are not Pre-Ordered and are placed prior to the 3rd week of class) that are not claimed within one week of processing will be refunded less a $15 restocking fee.
  • Online orders for backordered textbooks: All sales are final after the 3rd Friday of classes. Orders that are not claimed within one week of order processing will be re-shelved without any refund or additional restocking fee.
  • Online orders for merchandise that are not claimed within 30 days of purchase will be refunded less a $15 restocking fee.
  • Any unauthorized return requests will incur a $15 restocking fee.
  • Refused Delivery Shipments will be refunded less the return shipping costs, and a $15 restocking fee will be applied.